At AgWorks (“we”, “our”, “us”), your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website, communicate with us, or use our gardening and landscaping services.
By accessing our website or engaging with our services, you consent to the practices described in this policy. We are committed to complying with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other relevant privacy laws.
1. What Personal Information We Collect
We may collect a range of personal information including, but not limited to:
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Your full name
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Email address
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Phone number
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Home or property address (for service bookings)
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Payment and billing details
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IP address and browser data
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Enquiry or message content submitted via contact forms
We do not collect sensitive information unless required for a specific service and with your explicit consent.
2. How We Collect Personal Information
We collect personal information directly from you when you:
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Submit a form on our website
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Call, email or message us
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Request a quote
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Book a garden or lawn care service
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Subscribe to our newsletter
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Interact with our social media or blog content
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Leave a review or feedback
We may also collect data automatically through cookies and analytics tools when you browse our website.
3. Why We Collect Your Information
We collect and use your information to:
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Provide, manage and deliver our gardening and landscaping services
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Respond to your enquiries and provide quotes
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Process payments and invoices
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Send service updates and reminders
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Improve our website’s functionality and user experience
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Notify you of new services, promotions or seasonal offers (only if you’ve opted in)
We will never sell, rent or trade your information to third parties.
4. Cookies and Tracking Tools
Our website uses cookies and similar technologies to enhance user experience and gather website usage data. This may include:
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Your location (approximate)
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Time spent on the site
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Pages visited
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Device type and browser
You can manage or disable cookies via your browser settings. Please note that certain features of our site may not function correctly if cookies are disabled.
5. Google Analytics and Third-Party Tools
We use Google Analytics and other third-party tools to collect anonymised usage data. These tools may track:
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Visitor behaviour
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Referral sources
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Session durations
We use this data only to improve our service offerings and online experience. No personally identifiable information is accessed through these tools.
6. How We Store and Secure Your Information
All personal information is stored securely in electronic format with restricted access. We implement appropriate physical, technical, and administrative measures to protect your data, including:
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Password-protected systems
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Secure cloud-based platforms
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Regular software updates
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Staff access control
Despite our efforts, no system is 100% secure. You use our services and submit your information at your own risk.
7. Sharing of Information
We may disclose your information to:
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Our trusted contractors (e.g. service teams, admin staff)
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Our payment processors or invoicing systems
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Law enforcement or regulators, if required by law
All third parties are expected to comply with strict confidentiality and data protection standards. Your data will not be shared outside Australia unless required for hosting or security purposes — and only with appropriate safeguards.
8. Access and Correction of Personal Data
You have the right to:
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Access your personal data held by us
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Request correction of inaccurate or outdated data
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Withdraw consent for marketing communications
To request access or changes, please email us at info@agworks.com.au. We may require verification of your identity before processing requests.
9. Direct Marketing Communications
We may send marketing communications about special offers, gardening tips, or seasonal services. You can opt out at any time by:
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Clicking the “unsubscribe” link in any email
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Contacting us directly at privacy@agworks.com.au
We do not spam or use automated messages.
10. Children’s Privacy
Our website and services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children without parental consent. If we discover such data has been collected, we will delete it promptly.
11. Links to Other Websites
Our website may contain links to external sites such as blogs, suppliers, or industry partners. We are not responsible for the privacy practices or content of these third-party websites. You are encouraged to review their policies before interacting with them.
12. Changes to This Privacy Policy
We may update this policy occasionally to reflect changes in legal requirements, technology, or service offerings. Any changes will be posted on this page with the updated date. You are encouraged to review our privacy policy periodically.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact:
AgWorks Privacy Officer
Email: privacy@agworks.com.au
Phone: (03) 9999 1234
Postal Address: PO Box 456, Brisbane QLD 4000
Thank you for trusting AgWorks.
We value your privacy and strive to offer safe, transparent, and high-quality garden care services across Australia.